Your RETURN and EXCHANGE requests for your purchases from cacheeconcept.com are made via our e-mail (firstname.lastname@example.org) support line. Our company protects consumer rights and prioritizes after-sales customer satisfaction. Any dissatisfaction, production and service-related problems you may experience with the products you purchase are meticulously evaluated and resolved as soon as possible. Below you can find the conditions necessary for us to serve you better and faster on product returns from cacheeconcept.com; If any of these are missing, unfortunately, product returns are not accepted.
WHAT WE WANT FOR RETURN
1. THE PRODUCT TO BE RETURNED, THE INVOICE OF THE RETURNED PRODUCT AND THE REASON OF THE RETURN MUST BE PROVIDED TO INFO@CACHEECONCEPT.COM.
- PRODUCT TO BE RETURNED
- a- Returns of used or damaged products are not accepted.
- b- The product to be returned must be delivered complete and undamaged, together with its standard accessories, as received within 15 days.
- INVOICE OF THE PRODUCT TO BE RETURN
- a- For the return process, the original of the E-INVOICE must be sent.
- b- If the invoice of the product you want to return is on behalf of the company, it must be sent together with the invoice issued by the company when returning it. A return invoice must be issued.
ABOUT OTHER TERMS AND RETURN SHIPPING CHARGES
*Cachee Concept cannot be held responsible for problems that may arise from typographical/spelling errors and system errors on cacheeconcept.com.
* Cacheeconcept.com / Cachée Concept reserves the right to terminate campaigns and discounts and apply price changes without prior notice.
If the product / products you want to return or exchange are not used, the shipping fee is paid by you if they are sent by Speed Cargo, which we have contracted with.
In case the products coming to our returns department are delivered in accordance with the return conditions, the refund of the product amounts is processed on the day the product reaches us and takes place within 7 working days on average. The time for the refund to be reflected in your account is at the discretion of your bank. Refunds made to credit cards are reflected in the account within a few days. For purchases in installments, the entire refund amount is refunded by us. The installment process and the reflection of the refund amount as a plus balance each month to your account in installments is related to your bank. You need to contact your bank.
SENDING THE PRODUCT TO BE RETURNED
The product to be returned will be returned to the sender if it is sent with a counter payment.
General return conditions are as follows;
- - Returns must be made with the original box or packaging.
- - The return of products whose original box / package is damaged and lost its resalability feature and which cannot be purchased by another customer are not accepted.
By returning the product you purchased with its invoice, you can easily request the product you want to exchange by creating a new order.
RETURN OR EXCHANGE ON PERSONALIZED PRODUCTS
Returns or exchanges are not available for personalized products.
Thank you for your understanding.